What is a non-fault accident?
A non-fault accident is one where you were not responsible for the incident. The other party involved is deemed to be at fault, and their insurer is liable for covering the damages.
Can I still make a claim if the accident wasn’t my fault?
Yes. If the accident wasn’t your fault, we can manage your claim, arrange for repairs, and recover costs directly from the at-fault party’s insurer.
Do I have to pay anything to use your service?
No. Our services are free for non-fault drivers. We recover our costs directly from the at-fault party’s insurance company.
Can I get a replacement vehicle?
Yes. We can provide you with a like-for-like replacement vehicle, including taxis (Hackney carriage or private hire), while yours is being repaired or until settlement if it’s written off.
I drive a taxi – can you help me get back on the road quickly?
Absolutely. We specialise in assisting professional drivers and understand the urgency. We’ll prioritise your case and provide a plated replacement taxi so you can continue earning.
What do I need to provide to start my claim?
We’ll need details of the accident, third-party information (if available), photos or dashcam footage if you have any, and a copy of your insurance certificate and driving licence.
How long does it take to get a replacement vehicle?
In most cases, we can arrange a replacement vehicle within 24 hours, depending on your location and vehicle type.
What if my car is written off?
If your car is deemed a total loss, we’ll help you recover the pre-accident value of your vehicle from the at-fault insurer and provide a hire car in the meantime.
Will using your service affect my no claims bonus or insurance premium?
No. Since the accident was not your fault and we recover costs from the at-fault insurer, your no claims bonus and premium should remain unaffected.
What happens if liability is disputed?
If liability is unclear or disputed, we may still be able to assist by gathering evidence and liaising with all parties involved. We’ll guide you throughout the process.
Do you offer legal support?
Yes. If needed, we can connect you with solicitors who specialise in road traffic accidents and personal injury claims.
I wasn’t injured – can I still claim?
Yes. Even without injuries, you can claim for vehicle damage, recovery costs, loss of earnings (if applicable), and a replacement vehicle.
My passenger was injured – can they make a claim too?
Yes. Passengers are entitled to make personal injury claims if they were injured in a non-fault accident.
Is there a time limit to make a claim?
Yes. Typically, you must start your claim within 3 years of the accident, but it’s best to act as soon as possible.