Our accident management service offers comprehensive support designed to take the pressure off you. From coordinating with insurance companies to managing repair and legal processes, we ensure your claim progresses smoothly and efficiently. At Midlands Accident Specialists, we prioritise clear communication and personalised service to guide you confidently through what can otherwise be a complicated journey.
What is Accident Management?
Accident management refers to the services and support offered to individuals involved in a vehicle accident. Accident management includes managing claims, liaising with insurers, arranging vehicle repairs, and providing replacement vehicles. At Midlands Accident Management, we do all of this and more on your behalf.
Our job is to make your life easier. From the moment you contact us after an accident, we step in to handle everything. We believe that if you weren’t at fault, you shouldn’t have to deal with stress, paperwork, or loss of transportation.
Why Choose Midlands Accident Management?
We are a local, independent company with a reputation for prioritising our clients’ needs. Based in Stoke-on-Trent, we understand the needs of drivers across the Midlands and provide quick, responsive support when it’s needed most.
When you choose Midlands Accident Management, you get:
- A single point of contact throughout your claim
- Fast access to replacement vehicles
- Approved repair services
- Assistance with insurance claims
- Personal injury support, if needed
- No upfront costs for non-fault claims
Most importantly, we take pride in being approachable, trustworthy, and efficient.
Need Urgent Accident Management?
Need urgent assistance? Contact us directly via WhatsApp for a fast response
Our Accident Management Process
We’ve streamlined our accident management process so you don’t have to chase around for help. Everything starts with a single phone call.
Step 1: Immediate Response After the Accident
Call us on 07723 241204 as soon as the accident occurs. Our team will request a few details about the incident and begin assessing how we can assist you.
Step 2: Assessing Fault and Eligibility
We’ll help determine who was at fault in the accident. If it wasn’t your fault, you could be entitled to a like-for-like replacement vehicle, free vehicle recovery, and full accident management services with no cost to you.
Step 3: Replacement Vehicle Delivered to You
If your car is not drivable, we will arrange to have a replacement vehicle delivered to you, often within just a few hours. Whether you need a standard car, a taxi, or a commercial van, we will provide you with a suitable vehicle while your vehicle is being repaired.
Step 4: Vehicle Recovery and Repair
We work with trusted, insurer-approved repair centres across Stoke-on-Trent and the Midlands to carry out quality repairs quickly and efficiently. If the recovery of your vehicle has already taken place at another site, we can still manage the repair process for you.
Step 5: Claim Management and Legal Support
We handle all communication with the insurers, legal teams, and third parties. If you’ve suffered injuries or financial losses as a result of the accident, we can refer you to legal professionals who specialise in personal injury claims.
Non-Fault Accident? Let's Handle It for You
If you’re involved in a non-fault accident, you’re legally entitled to support, and we can provide that with no upfront cost. Whether the other driver admitted fault or you’re awaiting investigation, we’ll help you navigate the process and recover everything you’re entitled to — from car hire to repair costs and more.
Who we help
Our accident management services are suitable for a wide range of clients, including:
- Private motorists involved in everyday road traffic accidents
- Taxi drivers and private hire drivers need specialist support
- Fleet operators managing commercial vehicles or company cars
- Motorcyclists who’ve suffered vehicle damage or injury
- Young drivers and new drivers are unsure how to deal with claims
- Uninsured or under-insured third parties needing clear advice
No matter your background or driving circumstances, our team is here to offer practical support when it matters most.
Local, Trusted Support Across the Midlands
Although we are proudly based in Burslem, Stoke-on-Trent, our services extend across a wider region of Accident Management Midlands Locations. We regularly assist clients in areas such as:
- Newcastle-under-Lyme
- Birmingham
- Wolverhampton
- Derby
- Coventry
- Leicester
- Nottingham
Our central Staffordshire location enables us to respond quickly and arrange for recovery or replacement vehicles without delay. When time is of the essence, we’re only ever one call away.
Dealing with Insurance Companies — Let Us Do the Hard Work
Handling an insurance claim can be one of the most frustrating aspects of being in a car accident. Long phone calls, complicated terminology, and unclear processes often exacerbate the situation at an already stressful time.
At Midlands Accident Specialists, we take that burden off your shoulders. We deal directly with all insurers and third parties, keeping you updated every step of the way. You won’t need to argue with adjusters or chase paperwork — that’s our job.
Contact Midlands Accident Specialists
Don’t struggle alone after a car accident. Let the local experts in accident management take care of everything for you — from claim to recovery and beyond.
Replacement Vehicles When You Need Them Most
One of the most valuable aspects of our accident management service is the provision of a like-for-like replacement vehicle. If your car is off the road, your daily life doesn’t have to be.
We offer a range of modern replacement vehicles, including:
Cars
Executive Cars
Taxis
MPV
